Digitization led to a reduction of customer grievance ratio by 90 percent for Bajaj Allianz
Digitization has proved decisive in solving significant problems.
Increased technology usage- more so through electronic gadgets has shrunk the void between the ‘digital’ & ‘physical’ space.
Mr. Tapan Singhel, MD & CEO at Bajaj Allianz General Insurance said, “Digitisation led to a reduction of customer grievance ratio by a whopping 90 percent for Bajaj Allianz and it has come as a huge satisfaction for me”.
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